I sent crypto incorrectly
Wrong address or wrong network?
Start by identifying the network used and who controls the destination.
Crypto troubleshooting
Fixing Crypto Mistakes
Choose the situation closest to yours, verify what you can independently, and avoid anyone asking for a recovery phrase, private key, one-time code, remote access, or upfront crypto payment.
Choose your situation
Do not retry, bridge, or send more funds until you know which problem you have.
My crypto is missing
Explorer shows funds, wallet does not?
Separate an on-chain problem from a wallet display problem before moving anything.
My transaction failed
Failed but still charged gas?
Read the explorer status and fix the actual error before paying to retry.
My exchange deposit is missing
Forgot the memo or destination tag?
Gather the transaction evidence and contact only the receiving exchange.
I lost access
Wallet, exchange, phone, or 2FA?
Identify who controls the keys and which recovery credential still exists before trying a restore.
Something looks suspicious
Link, token, signature, or support message?
Pause before you connect, sign, copy an address, or reply to someone claiming to help.
All troubleshooting guides
25 focused guides organized around transaction fixes, access recovery, and scam prevention.
Fixing transfers and balances
6 guides
Usually a display issue
How to Fix a Wallet Showing the Wrong Balance
Wallet balance looks wrong? Verify the real on-chain balance, check the network and account, add missing tokens, and resync safely.
Depends on destination
How to Check If Crypto Sent to the Wrong Address Is Recoverable
Learn how to assess crypto sent to a wrong address, which cases may be recoverable, and when a confirmed transfer is final.
Sometimes recoverable
How to Recover Crypto Sent to the Wrong Network
Sent crypto on the wrong network? Identify who controls the destination, check whether recovery is possible, and avoid recovery scams.
Usually a display issue
How to Find a Token That Doesn't Show Up in Your Wallet
Token missing from your wallet? Confirm it on-chain, check the network and account, then add the verified token contract safely.
Fee is final
Failed Transaction but Still Charged Gas? Here Is What to Do
Learn why failed crypto transactions still use gas, how to diagnose the error on a block explorer, and what to fix before retrying.
Sometimes recoverable
Sent Crypto to an Exchange Without a Memo or Tag? Here Is What to Do
Forgot a memo or destination tag on an exchange deposit? Confirm the transfer, gather evidence, and use the official recovery process.
Lost access and recovery
13 guides
Usually a display issue
How to Troubleshoot an Empty Wallet After Restoring It
Restored your crypto wallet but the balance shows zero? Learn the common causes, the safe checks, and step-by-step fixes.
Usually a display issue
How to Check Whether You Imported the Correct Wallet
Learn how to confirm you imported the right crypto wallet by checking addresses, derivation paths, passphrases, and networks.
Depends on credentials
How to Find an Old Crypto Wallet Using Records You Still Have
Lost track of an old crypto wallet? Learn how to use emails, receipts, old devices, and block explorers to trace it safely.
Usually a display issue
How to Find the Correct Derivation Path When Restoring a Wallet
Restored a wallet and see a zero balance? Learn how to find the correct derivation path without risking your recovery phrase.
Usually a display issue
How to Find Missing Accounts After Wallet Recovery
Accounts missing after a seed phrase restore? Learn the real causes, from derivation paths to passphrases, and how to check safely.
Usually recoverable
How to Recover Access When You Forget an Exchange Password
Forgot your crypto exchange password? Learn the reset steps, identity checks, security holds, and scams that target locked-out users.
Usually recoverable
How to Recover an Exchange Account When You Lose Your Authenticator
Lost your 2FA app? Learn how crypto exchange account recovery works, what to expect, and how to avoid fake support scams.
Depends on backup
How to Recover Access to a Hardware Wallet After Losing the Device
Lost your hardware wallet? Learn how recovery backups work, how to restore access on a new device, and how to spot scams.
Usually recoverable
How to Regain Access to an Exchange Account After Losing Your Phone
Lost your phone and locked out of your crypto exchange? Learn the safe steps to reset 2FA, verify identity, and protect your funds.
Usually recoverable
How to Restore 2FA After Replacing Your Phone
Learn how to restore 2FA after replacing your phone, move authenticator codes safely, and reset 2FA on a crypto exchange.
Depends on backup
How to Restore a Crypto Wallet on a New Device
Learn how to restore a crypto wallet on a new device using its supported backup method and how to fix common errors.
Depends on backup
How to Tell Whether an Old Wallet Backup Is Still Usable
Learn how to check if an old crypto wallet backup still works, what to test first, and how to avoid common recovery scams.
Depends on custody
How to Recover Access to a Wallet When the App Is No Longer Available
Wallet app shut down or removed? Learn how to recover access with supported backup material, fix zero balances, and avoid scams.
Scams and red flags
6 guides
Do not connect yet
How to Check a Link Before You Connect Your Wallet
Learn how to verify a crypto link before connecting your wallet, spot fake sites, and avoid wallet-drainer phishing scams.
Do not interact
How to Handle Unknown Tokens That Appear in Your Wallet
Unknown tokens showing up in your crypto wallet? Learn why they appear, the real risks involved, and the safe steps to take.
Reject suspicious requests
How to Recognize a Wallet-Drainer Signature Request
Learn how to spot a wallet-drainer signature request, read crypto approval prompts safely, and revoke risky token permissions.
Verify the full address
How to Spot an Address Poisoning Attempt in Your History
Learn how to spot address poisoning in your crypto transaction history, the warning signs to check, and how to verify an address.
Verify before connecting
How to Spot an Airdrop Scam
Learn how to spot an airdrop scam, recognize wallet-drainer red flags, verify claim sites, and protect your crypto wallet.
Treat unsolicited contact as fake
How to Verify a Support Agent Is Real (They Never DM First)
Learn how to verify a crypto support agent, spot fake support messages, and confirm official help channels before you reply.